"FAQ: The DHL website says "Shipment information received" and no update, what happened?

When you got a tracking number from us, it means we already handled your package to the Forwarding Company (agent of DHL, UPS, EMS, ets); the Forwarding Company usually ship all packages to the DHL processing center in 1 work day, "Shipment information received" means DHL already received the shipping data from the forwarding company, but waiting for processing. In case of high peak seasons like Christmas, there will be a delay for the processing due to the over-crowded packages DHL received.

ePacket for the USA, tracking website: https://www.usps.com/ Most packages will be delivered in 2 weeks, still a few may takes up to 3-4 weeks.

30% takes 5-7 days, 60% takes 8-12 days, 8% takes 12-15 days; 2% takes 15-25 days. ePacket for UK, tracking website: http://www.ems.com.cn/

ePacket for France, tracking website: http://www.csuivi.courrier.laposte.fr/

ePacket for Canada, tracking website: http://www.canadapost.ca/

ePacket for Russia, tracking website: http://www.russianpost.ru/

ePacket for Australia, tracking website: http://auspost.com.au/track/track.html

FAQ: The tracking website shows "Origin Post is Preparing Shipment" and no update then, why?

Please kindly understand the ePacket tracking website may show this same status for up to 2 weeks, once it has been updated, it will be in your hands in several days.No update or lost package (ePacket or Paypal Package)

If the tracking information of your package doesn't update more than 45 days, please kindly contact us and we will ship a new package to you.

Tracking website: http://www.17track.net/en.

No update or lost package: (Netherland Air Mail Post) If the tracking information of your package doesn't update more than 60 days, please kindly contact us and we will ship a new package to you.

We are always trying our best to help our customers save on shipping. For small packages less than 200 dollars, we usually declare the value between 10-30 dollars, with description of electronics or gifts, never ecig, in this way, you pay no tax or very little tax. For wholesale orders (only for wholesale account), please advise the commercial value we should declare, otherwise we will declare the real value.

Please note: Vaptio is not supposed to pay the tax and different countries have are different tax policies.

We can offer free shipping worldwide on order over 100 dollars and less than 200 dollars. We advise you to apply a wholesale service if your orders is more than 200 dollars. Free shipping details:

USA, UK, France, Canada, Germany,Russia, Australia, Israel, Norway, Ukraine, Hong Kong, Korea, Malaysia, Singapore, Austria, Belgium, Switzerland, Denmark, Hungary, Italy, Luxembourg, Poland, Sweden, Turkey,Greece, Netherlands, New Zealand, Finland, Ireland, Portugal, Brazil, Mexico, Japan, Spain, Thailand will be shipped via e-Packet (6-12 work days) Other countries will be shipped via Netherland Air Mail Post(10-30 working days); You can contact our online customer service staff and choose your preferred shipping method before you place an order."